Privacy Policy
The Radiology Clinic Pty Ltd is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What information do we collect?
We may collect personal information including:
Your name, date of birth and contact details
Medicare and health fund information
Referral information from your healthcare provider
Medical history and health information relevant to your care
Medical images and reports
Payment and billing information
The information we collect depends on the services we provide to you.
Why do we collect your information?
We collect personal information to:
Provide radiology and related healthcare services
Communicate with you and your healthcare providers
Manage appointments and billing
Meet our legal, accreditation and regulatory obligations
Improve our services and patient experience
Without some information, we may not be able to provide services to you.
How do we collect your information?
We may collect information:
Directly from you
From your referring doctor or other healthcare providers
From a parent, guardian, carer or authorised representative
Through our website and patient forms
Through My Health Record where appropriate and permitted
Who do we share information with?
Who do we share information with?
We may disclose your information to:
Referring practitioners and other healthcare providers involved in your care
Hospitals and specialists involved in your treatment
Government agencies where required by law
Technology and service providers who support our operations under appropriate confidentiality arrangements
We only share information where necessary to provide care, operate our services or comply with legal requirements.
We may disclose your information to:
Referring practitioners and other healthcare providers involved in your care
Hospitals and specialists involved in your treatment
Government agencies where required by law
Technology and service providers who support our operations under appropriate confidentiality arrangements
We only share information where necessary to provide care, operate our services or comply with legal requirements.
My Health Record
Accessing or correcting your information
Where permitted, we may access or upload information to My Health Record to support your healthcare. You can manage your My Health Record preferences and access controls through the Australian Government My Health Record system.
Website and cookies
Our website may use cookies and analytics tools to help us understand how visitors use our website and improve online services. These tools generally collect aggregated, non-identifiable information about website usage.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
How do we protect your information?
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, disclosure or modification.
This includes physical, administrative and technical safeguards designed to protect your privacy and the security of your information.
You may request access to the personal information we hold about you or ask us to correct inaccurate information.
Requests should be made using the contact details below. Identification may be required before information is released.
Privacy enquiries and complaints
If you have questions about this Privacy Policy or wish to make a privacy complaint, please contact:
Contact
Privacy Officer, The Radiology Clinic
Address
8/31 Plaza Parade, Maroochydore QLD 4558
info@theradiologyclinic.com.au
Phone
(07) 5391 0366
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Policy information
Document: Website Privacy Policy
Version: August 2026
Review cycle: Annual